Success as a Service

Recruiters have a front-row seat to the ever-changing mix of skills most prized by the business world. Understanding what those skills are early on can give you a leg up on the competition. And while the soft skills valued by companies tend to change gradually, the most sought-after hard skills evolve lickety-split, pushed largely by the relentless transformation of modern technology.

Last year, cloud computing, artificial intelligence, and analytical reasoning led LinkedIn’s global list of the most in-demand hard skills. They’re all on the list again this year, but a skill we weren’t even looking at a year ago — blockchain — tops the list of most in-demand hard skills for 2020.

And whether you’re looking to hire someone with blockchain chops or expertise in, say, video production (No. 10 on the list), you’ll be making sure your candidates have a desirable mix of soft skills as well. Our list of the most in-demand soft skills is headed by creativity, just as it was in 2018 and 2019. But slipping in at No. 5 is a newcomer, emotional intelligence, a skill important in just about every role.

What are hard and soft skills?
Hard skills concern an employee’s ability to do a specific task, and soft skills are more about the way they do them — how they adapt, collaborate, solve problems, and make decisions.

Hard skills include specialized knowledge and technical abilities, such as software development, tax accounting, or patent law expertise. They’re often easier to define and measure than soft skills.

Soft skills are more about behavior and thinking, personal traits and cognitive skills. They’re typically more difficult to measure, but they can also help a person thrive in a variety of roles and industries.

Here are the TOP 5:

  1. Creativity
  2. Persuasion
  3. Collaboration
  4. Adaptability
  5. Emotional Intelligence

In looking for soft skills, companies are focusing on candidates with emotional intelligence

While hard skills are usually very specific to a person’s role in their company, the top soft skills — creativity, persuasion, collaboration, adaptability, emotional intelligence — are needed to be successful in nearly any role.

New to the list this year, emotional intelligence has different meanings to different people. But Daniel Goleman, author of the 1995 best-seller Emotional Intelligence, has pointed to a mix of self-awareness, self-regulation, social skill, empathy, and motivation. Others cite the ability to recognize emotions, your own and those of others, and to use emotional information as fuel for productive thinking and behavior.

You can screen applicants for EQ by asking references targeted questions, such as how did the candidate handle a previous mistake or what motivates them; giving candidates personality assessments; or bringing them on for short-term projects. Managers can also build emotional intelligence on their current teams by, say, modeling appropriate behavior, making feedback regular and fact-based, and providing assertiveness training.

Emotional intelligence, of course, is not just important in the people you’re recruiting. It’s critical in your role as a recruiter. Everyone has some level of EQ, but there are some practices you can adopt to sharpen yours. They range from embracing criticism as a learning opportunity to exploring the “why” in every situation.

With your emotional intelligence honed, you’ll be ready to find and attract candidates with exactly the skills your organization needs most, whether they’re completely old school like sales and business analysis or something as new age as blockchain and cloud computing.

First published at LinkedIn TalentBlog 2020 by Bruce Anderson